Even with good settings, things sometimes go wrong. What matters most is spotting it early and acting fast.
Warning signs to look out for
Emails asking you to log in or confirm your details through a link
A 2FA code email you didn’t request
Logins or account changes you don’t recognise
Crew data sent to the wrong person
A lost or stolen laptop or phone
A spreadsheet export shared by mistake
What to do straight away
Don’t click any suspicious links or reply to the email.
Change your password if you think your account may be affected.
Tell your internal contact immediately, such as your manager or whoever handles data protection in your company.
Write down what happened, when, and what data may be involved.
Why speed matters
Some laws require serious breaches to be reported to a regulator very quickly. In the UK, for example, the deadline is 72 hours. Rules differ by country, so report internally straight away and let the right people decide what happens next.
When to contact Liveforce support
Contact Liveforce support if you think the problem involves the platform itself.
What good looks like: If something looks wrong, report it internally straight away.